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Terms & Conditions

Our terms and conditions do not affect your statutory rights in any way.  You must be eighteen years or more to order from Petgravestone.co.uk.

All images and descriptions are as accurate as possible, if you have any queries please refer directly to Petgravestone.co.uk.

Petgravestone.co.uk. cannot guarantee the accuracy or reliability of the web site or how the individual may use the web site.

All the prices on the web site are exclusive of vat and delivery.  If an error is found on the website we are entitled to make adjustments to the account with prior notification to the customer.  If errors cause the cancellation of such orders after payment has been received full refund will be given.

Goods Availability - If any products are unavailable we will inform you at the time of order confirmation. We are not responsible for compensation for losses you may suffer due to incomplete orders.

Delivery - Standard - £4.50 - Please allow 2-3 days delivery.

Incorrect Goods - It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.

Damaged Goods- You must check goods upon delivery, and any damage must be reported to both us and to the courier to within 24 hours of delivery in order for us to send out a replacement under our courier insurance. If a product is not available following a successful damaged goods claim we will offer a full refund. If damage is not notified to us within 24 hours we are unable to process a claim and replace your goods. It is at our discretion to send out new replacement parts for damaged parts if this is more viable. We will send out any replacements with the same lead time & delivery method you purchased (ie. standard).

Goods Returned- With the exception of custom-made or printed goods, if you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 7 days from date of delivery for credit or refund. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, we reserve the right to arrange collection of the item from you and to charge you for such collection.

Finally - You own the goods once we have received your payment in full. We do not offer any credit facilities. Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

 

Petgravestone.co.uk

Unit 3, Pool Bank Business Park

High Street, Tarvin, Chester

Cheshire.  CH3 8JH

We pride ourselves on offering a range of quality products and top customer service.